Return, Refund and Exchange Policy

GENERAL RETURN POLICY

1. All returns must be preapproved by the returns department. Email returns@oogliebooglie.com to receive a
   Return Authorization # (RA#) prior to returning your item.
2. All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.
3. Your item must be in its original unused condition to be returned. You must return the item within 30 days of your purchase.
4. All returned merchandise must be received by OoglieBooglie, Inc. in unused, saleable condition, unless being returned due to a manufacturer defect.
5. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

CUSTOMER RETURNS

1. The shipping cost of any returns or exchanges remain the responsibility of the customer.
2. Return shipments to:
   

   	OoglieBooglie, Inc.
   	ATTN: Returns (RA#)
   	4701 Shore Drive
   	Virginia Beach, VA 23455
   

3. Indicate either refund or exchange and reason for refund or exchange within the returned package.
4. RA# must be written in bold on the outside of shipping package for all returns and exchanges to ensure proper handling and credit.

RETURNS FOR CREDIT OR EXCHANGE

1. Any return for credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund.
2. The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.
3. If your clothing item is in its original unused condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay all shipping related costs.
4. Any form of reimbursement is consistent with the original method of payment.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.